Product Return Policy
We encourage our guests to touch, smell, and even sample out products from the back-bar before purchasing. There are no cash refunds on product. You may EXCHANGE a product for another product if no more than 1/4 of the product has been used and it is within 30 days of the original purchase.
We are happy to price match other retailers and online stores up to 40% off our list price (applies to any regularly stocked item, not special orders).
Defective products can be returned at any time so long as 1/4 or less has been used from the package.
All makeup and clearance items are FINAL SALE.
Cancellation Policy
Clients who fail to provide 24 hour notice of cancellation will be charged for the full amount of their appointment. Future appointments will have to be secured with a credit card. Please understand that arriving late may limit the time available for your service, thus limiting what we can achieve during your time. Your timely arrival is appreciated. Clients who do not arrive within 15 minutes of their scheduled appointment times may be asked to reschedule and will be charged the full amount of the scheduled appointment.
FAQs
Hair:
-How long does color last?
Color should last 3-6 weeks. To ensure maximum longevity, use low heat settings on heat tools, cool water, and use professional products. -it truly makes a difference and we cannot ensure our work unless you’re using salon quality products.
Vivid colors are a category all their own. Vivid color can last anywhere from a couple shampoos to a couple months. Part of the fun of vivid colors is the fading process. Getting to enjoy the evolution of the color over its lifetime. From bright colors to the pastels. At home color bombs are available for purchase to maintain vibrancy. No vivids will be guaranteed with out the use of professional styling and care products.
– Can I come in for a consultation before my appointment.
Yes. We love to meet our clients, find out what their hair goals are, how we can reach those goals together, and the cost of the service. We do this free of charge.
Waxing:
When can’t I wax?
Retinol i.e. Retin A, Renova, ect. (this affects the bikini line and brow area)
Accutane
Sunburn laser burn, pustules, or breakouts on areas to be waxed.
If diabetic, you’ll need a doctors note.
If your bottom or other private parts aren’t clean/ they are not sanitary. It is at our discretion whether to continue service or send you to the bathroom to clean up
-Why don’t you trim the hair?
Hygiene. We have the AC or a fan on back there and then the hair blows around and get tracked on the floor.
-What is the difference between a Brazilian wax and a Bikini wax?
Brazilian wax removes all the hair.
Bikini is only what the Undies don’t cover.
-Can I bring my Partner/Friend/Child(ren) back into the room with me?
No, the room is much too small and warm for extra bodies and extra body heat. Plus we find extra people distracting and the opposite of a calming presence.
-We ask that you discreetly disclose any and all medical conditions before you wax (especially STD’s)
What is a histamine reaction?
A histamine rash can happen to anyone and is caused by “trauma” to the skin (in this case superficial skin trauma caused by waxing). A histamine response induces swelling and red coloring to the skin due to a boost in blood flow and release of histamine. Histamine reactions after waxing can look different for everyone. Since waxing (especially for first timers) can shock the hair follicle waxing may cause a histamine response. A histamine reaction could look like:
-Prolonged redness
-Hives
-Red bumps
-Skin feeling hot almost like a sunburn
How long does a histamine reaction last?
Redness, hives or blotchy red spots can be par for the course after waxing depending on your aftercare, skin, sensitivities and many other factors… A “normal” reaction can sometimes be mistaken for an allergic response and due to the heat associated with a histamine response can even feel like a “burn”. Burns are immediate responses to a heat source and do not come on delayed like a histamine response. It’s best to start by applying the Deck Polish if you think you’re having a histamine reaction and take a Benadryl if able. The symptoms should completely subside in 24-48 hours.
How to avoid a histamine reaction:
Practicing proper home care is essential to avoiding a histamine reaction. The following home care routine includes:
-Avoid hot showers, baths, steam rooms, hot tubs or saunas for 48 hours
-Avoid getting into pools or the ocean for 48 hours post wax.,
-Wear clean loose fitting clothes post wax (breathable underwear and looser pants are recommended for 24 hours post wax)
-Only apply products recommended by your waxer.
-No tanning, sunbathing, or tanning beds for 48 hours
-No sex or bacteria spreading events for 48 hours
-Avoid any intense workouts, or sweating for 48 hours.
-Use Deck Polish at home to keep the pores filled and clean.
-Don’t exfoliate for 72 hours post wax, but DO exfoliate every 2-3 days after that with Deck Scrub.
-Get waxed consistently avoiding long periods in between waxes. We recommend waxing every 4-6 weeks.